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Terms & Conditions

Placing your order

 

Items can be added or removed from the shopping cart at any time up to submission of payment. You will be given the option of registering an account with us so that the site remembers your address and contact details for next time you place an order. However, we respect your privacy and this step is not obligatory to complete an order. Please refer to our Privacy Policy for details of how we store and use any data provided to us.

 

Upon submitting payment you are making an offer to buy goods. We will send you an email to confirm receipt of your order and you have then entered into a binding contract. In the unlikely event that goods are no longer available or we have made a pricing mistake, we will notify you by email as soon as possible and reserve the right to cancel the contract. Alternatively, at our discretion, we may offer equivalent goods of the same or greater value.

 

We aim to despatch all stock items within 2 working days of receipt of order. For all other items, please allow 7 to 10 days for delivery. If your order is particularly time sensitive, we recommend that you telephone or email us to check availability and discuss shipping options prior to placing your order. We can be contacted on +44 (0)161 928 5331 or sales@concerttrade.com, 9.00am – 6.00pm, Monday – Friday (except UK Public Holidays).

 

Payment Methods

We accept all major credit cards online, except American Express. All card payments submitted to the site are processed through Protx, the UK ’s largest independent Payment Service Provider. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI) and adheres to the most stringent levels of fraud screening, ensuring that our customer's details remain secure throughout the transaction process. (For further details visit www.protx.com).

Please note that all Euro and US $ prices quoted on the site are for your guidance only. All checkout payments will be in GBP Sterling at the price shown on the website.

Alternatively, we can accept payments via PayPal, just click the appropriate link at checkout. For UK customers not wishing to pay online, we can accept card payments by telephone or by cheque (please allow 5 days for clearing before your order is processed). Cheques should be made payable to Concert Trade and sent to Unit 8, Atlantic Business Centre, Atlantic Street, Altrincham, WA14 5NQ, UK .

Finally, we can accept bank transfers. Please email full details of your order, together with copy bank transfer authorisation, in order that we can expect and identify funds. Transfers should be sent to:

Natwest Bank Plc

Account No: 70569320

Sort Code: 51-61-11

Swift Code: NWBK GB2L

IBAN: GB79 NWBK 5161 1170 5693 20

VAT

Prices on the website are quoted both inclusive and exclusive of UK VAT (currently 17.5%).

All shipments to UK addresses are subject to UK VAT. A VAT invoice will be issued and despatched to you with the goods.

Currently our online systems do not have the ability to verify the validity of EU VAT numbers. Consequently, all online orders to EU countries will be subject to UK VAT at checkout. However, if you are an EU Business Customer, we will refund the VAT after despatch upon production of a valid EU VAT number. Please remember to quote your order number with your request.

Goods despatched to countries outside the European Union are generally not subject to EU VAT and the checkout will automatically calculate the VAT exclusive price. However, you may be subject to import duties and taxes levied once the goods reach your country. You are solely responsible for any charges levied for customs clearance. Customs policies vary widely from country to country and you are advised to contact your local Customs Office for further information.

Shipping

All packages will be despatched with a tracking number via major shipping contractors such UPS or TNT, or First Class Signed for Post (UK only). Shipping prices are as follows:

UK Mainland

Standard Delivery charge for orders up to 70Kg is GBP £10.00 plus VAT. For orders over 70Kg the charge is GBP £15.00 plus VAT. Express or guaranteed time deliveries will incur a surcharge, please email for details.

UK Non Mainland, Channel Islands and Ireland

Standard Delivery service for orders up to 70Kg is GBP £15.00 plus VAT. For orders over 70Kg the charge is GBP £20.00 plus VAT. Express or guaranteed time deliveries will incur a surcharge, please email for details.

EU Countries (excluding Malta and certain islands)

3 day road carriage for orders up to 70Kg is £20.00 plus VAT. For orders over 70Kg the charge is GBP £25.00 plus VAT. Express or Air Freight deliveries will incur a surcharge, please email for details.

All other destinations

Please email for a quotation.

Important note: In exceptional cases some very bulky or heavy orders may incur additional shipping charges but we will always contact you with the exact cost before anything is shipped out if there is any variation from what you have paid.

Returns Policy and Procedure

Whilst we only deal with reputable manufacturers and suppliers, very occasionally the goods supplied may be faulty, damaged, incomplete or not what you ordered. In certain circumstances, Consumers (private individuals purchasing goods for purposes not connected with their trade, business or profession) may have the right to cancel a contract under the 7 day ‘cooling off’ period prescribed by the Distance Selling Regulations. We also operate within the terms of the Sale of Goods Act.

The sections below are designed to provide you with a summary of legal rights under this legislation and guide you through how we will deal with complaints of this nature. It is in no way designed to be a complete or exhaustive set of rules or regulations. Links to the original legislation and various independent Consumer Advice bodies can be found below. Disputes relating to products purchased for use in a business environment or as part of someone’s work must be pursued under the normal business to business sale of goods contract rules.

If any items or parts are missing, please email us upon receipt of goods and we will endeavour to resolve the position as quickly as possible. If a delivery that you are receiving appears to have significant external damage to it we would suggest that you refuse delivery from the courier. If it appears to have some slight damage we would recommend that you accept delivery and then proceed to check the goods for damage or problems.

Consumers have 7 working days starting the day after receipt of their products to register a request to return an item or items under 'cooling off' legislation. We require that any such request be submitted in writing, preferably by email to sales@concerttrade.com. Please specify your reason for wishing to return the goods as accurately as possible to enable us to deal with your request efficiently.

 

Goods must then be returned to us as new and with their original packaging. The condition of the goods will remain the purchaser's responsibility until goods have been booked in and assessed by us. We will not be held responsible for any damage or faults (which have not been reported to us prior to shipping) incurred in returning goods to us. Return shipping costs are the responsibility of the purchaser in all cases except where goods are faulty.

 

Original shipping labels should be left on the packaging. However, please wrap the package in an outer layer before applying return labels to avoid confusion during shipping.

 

Certain Items are ineligible for return and refund under 'cooling off' period legislation namely:

·All microphones, any in-ear earphones, or in-ear monitors, and any other items that touch your mouth, your nose, or your inner ear once opened, due to health and safety policy.

· Bespoke goods ordered specifically to meet a customer's requirements.

· Software, media, sample CD’s and any other copyrighted goods if the item has been opened.

 

If a product develops a fault within 30 days of receipt then we will either:

· Refund upon return of the faulty item

· Repair upon return of the faulty item

· Replace upon return of the faulty item

 

Refund, repair or replacement is at our discretion and we may decline a request for a specific course of action based on cost. As an alternative remedy, we may offer a reasonable amount of compensation (not exceeding the cost of repair or replacement ) if this is more convenient for the customer.

 

If neither repair nor replacement is realistically possible the customer can request a partial or full refund. A full refund may not be reasonable if the customer has received some benefit from the unit before the problem appeared and the refund given would be in proportion to the amount of use they had from the unit before the problem occurred.

 

After a customer has had an item for 30 days we will always look to get it repaired as long as this is without significant inconvenience to the customer. As a guideline, we would endeavour to get all repairs to be completed within 21 days of receipt.

 

Exclusions

 

Consumers can not expect us to provide redress if they have misused the products - through improper use, incompatible accessories etc.

Whilst we take the utmost care to ensure complete compatibility between hardware and software products and endeavour to configure all equipment to the customer’s requirements, due to the frequent changes and continual upgrading of software and associated drivers we are unable to guarantee compatibility between the two. Should however, a compatibility issue arise we will endeavour to solve the problem, but in the event that we are unable to do so we cannot accept any liability for consequential loss.

 

Useful Links

 

The Consumer Protection (Distance Selling) Regulations 2000

The Sale and Supply of Goods to Consumers Regulations 2002

Free advice from:

www.citizensadvice.org.uk

www.tradingstandards.gov.uk

www.oft.gov.uk

 

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